Your Purchase will be eligible for post usage return from the 31st day of receiving the order.
To start your return process, please follow the following Steps:
- Send us an email at firstname.lastname@example.org or WhatsApp at +91-6354998879 with an intent to return the product.
Subject line: Post Use Return || Order ID || Product ID or Product Name
- We will share a form. Kindly fill it to schedule pick up time, date and pick up address.
- Repackage your product using a suitable packaging material. E.g: The one you received your parcel in.
- In certain cases, if needed, we will send you a shipping label. Kindly print it and attach it to the package.
- Our logistics partner will pick the package from your doorsteps
We’ll credit the reward amount within 7 working days of receiving the products back. The refund amount for post usage returned purchase, is subject to the condition in which it is received and is capped at 10% of the order value or INR 500, whichever is lower.
Please ensure that the Order ID and Product ID is entered correctly. If they don’t match or the returned product isn’t the one bought from Infinite X platform, the company is not liable to give any refunds/ rewards unless stated otherwise under some scheme/ campaign.
The post usage return policy may change based on brands, however in case of any change, the same will be mentioned in product description.
Changes to the Policy
We reserve the right to modify this policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated.
Note: Please check the normal return policy for clarity on normal returns/ cancellations etc.